Norton, as everyone is aware, is the leading antivirus service in the computer world that protects your PC from harming the data. It is an antivirus service that is used to protect your devices from virus and malware. When in this developed society everyone can be seen dependent on internet and numerous applications that require internet. The Internet has become every integral part in everyone’s life resulting in which increased risk of cyber threats. As a result, Norton antivirus comes into consideration. With help of this antivirus application, you can protect your computer.
When you install any application, you are asked to create the account for future reference and to use its services. Similarly, Norton Identity Safe is the key that is used in logging into the account. This gives the specific identity to its users. And it is not unknown that with an increased risk of cyber data security, you face Norton identity safe not working and hence you are unable to login your antivirus.
If you do not know how to fix this issue then read this article further to get the solution to your problem.
1) If you find your Norton identity safe not working then close all your programmers’ running on the PC and restart it.
2) You can also try to log out first and then login by following the steps below:
3) After logging out from the account, log in again by entering the correct username and password and check whether you are able to log in or not.
4) You can also check whether you have a proper internet connection or not. When you have checked your wireless network, check whether Norton is connected with a correct network from its “Settings” option.
5) If you are unable to log into the account then check whether you are entering correct information like username and password to log in. It might be possible that any third party would have tried to change its settings according to their convenience. Hence, you can also try recovering your password as a result of which you will be able to protect your data also.
After following the above steps your doubts on How to fix Norton identity safe problem might be in rest. If you require any help related to Norton antivirus then you can contact the helpline number of this antivirus. This is available 24/7 and you can contact any time irrespective of the time zone. The skills and knowledge of customer support representative will help you answer all the other queries in a short span of time.